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RMA Form

 

 

 policies & procedures        
  Rates & Payment
bulletAll prices are excluding taxes.
bulletAll prices are based in Canadian dollars.
bulletAll prices are already 3% cash discounted (add 3% for payment by PayPal/Credit Card).
bulletPayment accepted by: PayPal/Credit Card, Certified Cheque, Money Order, Email Money Transfer or Wire Transfer. more info
  Warranty
bulletWarranties vary for each item, check at the bottom of each item's description.
bulletWarranties cover only repair or replacement within their term, no technical support will be given.
bulletSALE/AS-IS/CLEARANCE items are not covered by Satisfaction Guarantee.
bulletSALE/AS-IS/CLEARANCE items are not covered by Lifetime Labour Warranty.
bulletSALE/AS-IS/CLEARANCE items are not covered by Lifetime Upgrade Policy.
bulletAS-IS/CLEARANCE items are not covered by 30 day Warranty.
bulletSatisfaction Guarantee for Online/Email/Phone orders only. Not applicable for pickup / FREE delivery orders.
  Return Your Product
bulletNO RETURNS or EXCHANGE
bulletIf it is necessary to return a product within the warranty/guarantee period, then the customer must request a Return Merchandise Authorization Number (RMA #) from CPI . This can be done by filling out and emailing us the RMA Form to sales@compupoint.ca or by calling 416-754-4812.
bulletRMA numbers are good for 14 days only and CPI must receive the product during that period of time. Your RMA number cannot be re-issued or extended.
bulletMark the RMA number clearly on the outside of EACH RETURNING BOX and enclose a COPY OF THIS RMA FORM. Any product returned without a valid, unique RMA# will be refused and returned to the sender at the sender's expense.
bulletWhen returning a product to CPI the customer will pay the shipping fee.
bulletOnce the product has been repaired or replaced CPI will pay to ship the product to the customer. If the product returned cannot be repaired or exchanged CPI reserves the right to replace the equipment with something of equal, similar or greater value.
bulletProducts returned due to damage or misuse and Products retested with no problem found are subject to repair/retest charges.

We ship anywhere in Canada, USA and Worldwide

Pickup at: Toronto- 3241 Yonge St, Mississauga- 190 Britannia Rd E

All items are already 3% cash discounted. Any other form of payment will be at Regular Prices.

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