Satisfaction Guarantee*

At CPI we are so sure you will be satisfied with your purchase that we have a policy called the 7-DAY GUARANTEE. If within 7 days of your purchase you are not completely satisfied, we will refund your purchase for the total amount minus our shipping fees. Returns are subject to a 25% restocking fee. Used items cannot be returned.
* Only for Online/Email/Phone purchases shipped. Not applicable for pickup / FREE delivery orders.

  30 Day Warranty

All CPI computer systems have been thoroughly inspected by our technical staff and approved for a 30-day warranty. During the 30 day warranty period, CPI will repair or replace at its option, any defective products or parts at no additional charge, provided that the product is returned by carry-in or prepaid shipping to CPI. A purchase receipt will be required before warranty service is rendered. If you are shipping the product to us, it must be carefully packed, send prepaid, and adequately insured, and in the original packaging. Enclose your purchase receipt and a letter detailing the problem.
 
This warranty covers normal consumer use and does not cover damage which occurs in shipment or failure which results from alteration, accident, misuse, abuse or negligence. Also not covered under this warranty are malfunctions which may occur as a result of defective or malfunctioning software products and equipment defects which occur as a result of improper or irregular power sources and uncontrolled static electricity in the users operating environment. Any alteration of the product (including removal or addition of parts) after purchase from CPI voids this warranty in its entirety. Items NOT covered by the warranty include batteries, ribbons, software and printer cartridges. Notebook batteries, that are included in our refurbished systems, are sold as is. They are not covered under the CPI warranty, and cannot be returned or exchanged.

CPI shall not be liable for direct, indirect, incidental, consequential, or other types of damages resulting from the use of any CPI products other than the liability stated above.

Warranty and Return Merchandise Authorization Policies and Procedures

  Lifetime Labor Warranty on Computer Systems

While other computer stores push extended warranties or charge as much as $100 per hour for service, CPI provides a lifetime of labor free of charge. If any component within your system ever fails, even after the original 30 days warranty has expired, CPI will provide labor free of charge for as long as you own your computer.

Lifetime limited labor warranty entitles the owner of system purchased from CPI to free repair service beyond the time span of a 30 days limited system warranty, for the diagnosing and installation of replacement parts. The cost of new replacement parts will be paid for by the customer. This additional lifetime extended labor warranty shall not cover the repair of items not normally serviced by CPI. Specifically, the repair of individual component parts such as video monitors, disk drives, circuit boards, keyboards, printers, memory products, cables and software are not covered by this warranty.

However, if the need for repair was due to customer negligence, misuse, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by CPI, CPI reserves the right to charge service fees at industry-standard hourly rates.

Under provisions of lifetime limited labor warranty Customer is responsible for shipping the system to and from CPI’s repair facilities. Customer is held responsible for a market price (at the time of repair) of the replacement part(s) needed to perform the repair upon expiration of 30 days limited system warranty.

  Lifetime Upgrade Policy

Most system CPI sells are designed for upgradeability, ensuring many years of enjoyment. If you ever want to upgrade or add new features to your system, simply purchase the part from any CPI location and we will provide the labor for free!

 

  Better Value

When it comes to getting the most for your money, CPI is where to go!
Low Prices + High Quality + Unbeatable Service = Better Value